What is one of the first responsibilities of a Claims Adjuster?

The primary responsibility of a Claims Adjuster is to confirm that an accident occurred and to gather pertinent information about the claim. This step is crucial because it establishes the validity of the claim and sets the groundwork for further processing. An adjuster assesses the circumstances of the incident, reviews relevant documents, and may even interview witnesses to determine the details surrounding the claim.

Confirming the occurrence of an accident ensures that the claim is legitimate and helps gauge the insurer's potential liability. This foundational step influences how the adjuster will proceed with the claim, including necessary investigations and decisions on coverage. Other tasks, such as processing payments or informing clients about claims, come later in the process once the initial validation has been completed.